The concept of _________ encompasses designing structure that considers the manner in which we interact with customers, and design the organization's framework in a way which best facilitates these interactions.
A. expectations of customers
B. customer "touch points"
C. customer responsiveness
D. customer category
E. customer relationships
Answer: Customer "touch points"
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.