In formulating and implementing strategy in the social economy, managers must ensure that their actions, in addition to guiding the economic activity of the not-for-profit (NFP), effectively respond to the following:

In formulating and implementing strategy in the social economy, managers must ensure that their actions, in addition to guiding the economic activity of the not-for-profit (NFP), effectively respond to the following: 



A. Maintain the balance between the economic base and the social mission and goals
B. Enhance the vitality of the organization
C. Maintain the atmosphere of collective entrepreneurship
D. Enhance the rootedness of the organization
E. All of the above


Answer: All of the above

In formulating and implementing strategy in the social economy, managers must ensure that their actions guide the ______ activity of the not-for-profit (NFP), as well as other strategy considerations.

In formulating and implementing strategy in the social economy, managers must ensure that their actions guide the ______ activity of the not-for-profit (NFP), as well as other strategy considerations. 



A. emotional
B. psychological
C. economic
D. philosophical
E. ideological



Answer: Economic

With respect to the overall mission of the organization, what is the difference between for-profit entities and not-for-profits?

With respect to the overall mission of the organization, what is the difference between for-profit entities and not-for-profits? 



A. That the products and services offered are priced at levels which ensure their accessibility
B. To whom the management team of the organization needs to respond to
C. Maintain the balance between the need and social mission and goals
D. Maintain an atmosphere of collective entrepreneurship
E. Enhance the vitality of the organization


Answer: To whom the management team of the organization needs to respond to

Rather than having __________, not-for-profits' actions are being assessed by some organized ______ (membership base, government entity, or community board).

Rather than having __________, not-for-profits' actions are being assessed by some organized ______ (membership base, government entity, or community board). 




A. stakeholders; collective
B. shareholders; enclave
C. shareholders; collective
D. stakeholders; group
E. patrons; collective



Answer: Shareholders; collective

Why can't small and medium-size business owners, seem to take the time to plan strategically?

Why can't small and medium-size business owners, seem to take the time to plan strategically? 



A. act as the marketing, human resource, operations, and financial managers, all rolled into one
B. focused on fighting fires or fixing problems
C. focused on short-term planning efforts, generally geared towards current year initiatives
D. lack access to the expertise and/or resources needed to undertake a strategy review
E. all of the above



Answer: ALL OF THE ABOVE

What is a key requirement of the strategy execution phase?

What is a key requirement of the strategy execution phase? 



A. monitor the cash flowing into and out of the business
B. continuously monitor the success of the implementation of the strategy
C. take corrective action quickly in the event that things are not going well
D. monitor and manage processes and material purchases
E. b) and c)


Answer: E) b and c

The following are key components of the operating plan development process, except:

The following are key components of the operating plan development process, except: 



A. Specifics as to how to compete (for each business initiative or business unit)
B. Identification of the key revenue drivers and an assessment of the total potential revenue forecasts which the business can expect from a particular initiative
C. Identification of the up-front and ongoing cost commitments which must be made in order to develop the market opportunity which the business has decided to focus on.
D. Identification of the required market position and marketing communication initiatives required to support the business initiative or unit inquestion
E. Identification of competitive advantages which the organization possesses



Answer: Identification of competitive advantages which the organization possesses

What is a key component of the operating plan development process?

What is a key component of the operating plan development process? 



A. identification of competitive advantage
B. identify threats
C. identify opportunities
D. assess position in the marketplace
E. Identification of required staffing, infrastructure, and process



Answer: asses position in the market place

A key component of the operating plan development process is:

A key component of the operating plan development process is: 



A. Identification of required staffing, infrastructure, and process
B. Identification of the up-front and ongoing cost commitments which must be made in order to develop the market opportunity which the business has decided to focus on
C. Seek out acquisitions, collaborations, and strategic alliances which complement existing products and capabilities
D. Expand current market presence
E. Identify what businesses to compete in



Answer: Seek out acquisitions, collaborations and strategic alliances which complement existing products and capabilities

Karen Jobs is a supervisor who deals directly with a group of production line workers. She spends several hours each week developing specific work assignments and production schedules for the coming week so that the production department can meet its short-term production objectives. This suggests that a significant component of Karen's job involves:

Karen Jobs is a supervisor who deals directly with a group of production line workers. She spends several hours each week developing specific work assignments and production schedules for the coming week so that the production department can meet its short-term production objectives. This suggests that a significant component of Karen's job involves: 



A. strategic planning.
B. contingency planning.
C. tactical planning.
D. operational planning.



Answer: Operational planning

When a firm makes use of SWOT analysis, one of its objectives is to:

When a firm makes use of SWOT analysis, one of its objectives is to: 



A. identify the best employees to fill each position within the organization.
B. set specific short-term performance standards for each department.
C. evaluate the desirability of issuing stocks or bonds in the current financial climate.
D. identify the things it does well as an organization and the things it needs to improve.


Answer: Identify the things it does well as an organization and the things it needs to improve

Jamal is part of a management group that is examining whether his company, State Engineering, should offer some important new services that would broaden its business by appealing to a different group of potential clients. Jamal's group is involved with:

Jamal is part of a management group that is examining whether his company, State Engineering, should offer some important new services that would broaden its business by appealing to a different group of potential clients. Jamal's group is involved with: 



A. contingency planning.
B. operational planning.
C. strategic planning.
D. tactical planning.



Answer: Strategic planning

What are the three parts of formulating the strategic plan?

What are the three parts of formulating the strategic plan? 



A. Strategic, Tactical, and Operating
B. Corporate, Tactical, and Operating
C. Strategic, Business, and Operating
D. Corporate, Business, and Operating
E. Establishment, Tactical, and Design



Answer: Corporate, business, operating

What is a key outcome of the I/E Analysis?

What is a key outcome of the I/E Analysis? 



A. identification of competitive advantage
B. identify threats
C. identify opportunities
D. assess position in the marketplace
E. identifying anticipated moves by competitors



Answer: Identifying anticipated moves by competitors

Which of the following is NOT part of the strategic planning process and its organizing framework?

Which of the following is NOT part of the strategic planning process and its organizing framework? 



A. assess what is changing in its macro-economic environment
B. understanding what is influencing markets today
C. assess what strategies its competitors are pursuing
D. assess who its customers are and how they are changing
E. assess what are its capabilities, competencies and advantages



Answer: Understanding what is influencing the markets today

A vision for a company is:

A vision for a company is: 



A. an explanation of why the company exists and where it wants to go.
B. the same thing as an objective.
C. a detailed plan that outlines the major organizational structure of the firm.
D. very relevant for the short-term, but less useful for the long-term.



Answer: An explanation of why the company exist and where it wants to go

The revolution in management that is currently underway suggests that the most effective managers of the future will:

The revolution in management that is currently underway suggests that the most effective managers of the future will: 



A. be very strict in their treatment of workers.
B. emphasize individual initiative rather than teamwork.
C. specialize in performing one of the four management functions.
D. be skilled communicators and team players.


Answer: be skilled communicator and team players

Developing a business strategy looks at each of the six areas _______, but also ________, in determining the road which an organization should take.

Developing a business strategy looks at each of the six areas _______, but also ________, in determining the road which an organization should take. 



A. alone, holistically
B. individually, together
C. individually, holistically
D. alone, simultaneously
E. individually, simultaneously


Answer: Individually, holistically

In order for an organization to be successful over the long term, managers need to have a ___________ as to where and how to compete in the markets in which they intend to serve.

In order for an organization to be successful over the long term, managers need to have a ___________ as to where and how to compete in the markets in which they intend to serve. 




A. strategic direction
B. business strategy
C. game plan
D. business goal
E. business mission



Answer: Game plan

A business's responsibilities to its owners and investors include

A business's responsibilities to its owners and investors include 



A. protecting the owners' rights and investments.
B. maintaining proper accounting procedures.
C. providing all relevant information about current and projected performance of the firm.
D. maximizing their investment in the firm.
E. all of the answers are correct.



Answer: All of the answers is correct

If a business fails in meeting its responsibilities to its employees, all of the following are likely to occur except:

If a business fails in meeting its responsibilities to its employees, all of the following are likely to occur except: 



A. reduced employee turnover.
B. disgruntled workers manipulating budgets and expenses.
C. a loss of employee commitment and trust in the company and its management.
D. employee retaliation by doing the minimum needed to get by.


Answer: reduce employee turnover

One strategy guaranteed to displease your customers is to:

One strategy guaranteed to displease your customers is to: 



A. delight them with a quality product at a fair price.
B. focus on cost and quality control systems within your organization.
C. practice deception regarding product safety issues.
D. shift the production of goods to foreign facilities and layoff Canadian workers.


Answer: Practice deception regarding product safety issues

Consumers vote against firms they view as socially irresponsible by not

Consumers vote against firms they view as socially irresponsible by not 



A. boycotting the company's products.
B. expressing dissatisfaction by protesting.
C. writing their representatives in Congress.
D. buying the company's products.
E. filing complaints with the company.


Answer: Buying the company's product

Those who argue in favour of corporate social responsibility suggest that:

Those who argue in favour of corporate social responsibility suggest that: 



A. you need to justify socially responsible behaviour from an investors standpoint only.
B. being socially responsible is all about being ethical.
C. business exists only to make money for shareholders.
D. companies who are perceived as being socially responsible will ultimately earn more profits for their investors.



Answer: Companies who are percieved as being socially responsible will ultimately earn more profits for their investors

Top management at Lancer Distributing is convinced that they have a social responsibility to their community. They believe that they can have the greatest impact in this area through cash contributions to nonprofit organizations. This is an example of corporate:

Top management at Lancer Distributing is convinced that they have a social responsibility to their community. They believe that they can have the greatest impact in this area through cash contributions to nonprofit organizations. This is an example of corporate: 




A. guilt payments.
B. philanthropy.
C. structure and strategy.
D. short run profit maximization.


Answer: Philanthropy

Determining what is involved for a firm to be socially responsible:

Determining what is involved for a firm to be socially responsible: 



A. is easy.
B. varies even among those who are interested in corporate responsibility.
C. helps government officials develop appropriate legislation.
D. varies from industry to industry.


Answer: varies among those who are interested in corporate responsibility

All else held equal, socially responsible firms:

All else held equal, socially responsible firms: 




A. are viewed more favourably by consumers.
B. enjoy significantly higher profits.
C. often experience customer loyalty problems.
D. fail to earn sufficient profits for their owners.



Answer: are viewed more favorably by consumers

Corporate social responsibility describes the firm's:

Corporate social responsibility describes the firm's: 



A. responsibility to their stockholders.
B. ability to plan for the unexpected.
C. commitment to a management training program.
D. concern for the welfare of society.


Answer: concern of welfare for society

Which of the following should help reduce the incidence of unethical behavior in an organization?

Which of the following should help reduce the incidence of unethical behavior in an organization? 



A. Understanding that individual moral standards, the influence of managers and coworkers, and opportunity influence ethical behavior
B. Maximizing ethical conflict in work groups
C. Expanding opportunity by providing punishments for violations of the rules
D. Overlooking violations of codes of ethics
E. All of the answers are correct



Answer: all of the answers are correct

Codes of ethics foster ethical behavior by

Codes of ethics foster ethical behavior by 



A. expanding the opportunity to behave ethically by providing rewards for following the rules.
B. limiting the opportunity to behave unethically by providing punishments for violations of the rules and standards.
C. limiting the opportunity to behave unethically by providing rewards for violations of the rules and standards.
D. expanding the opportunity to behave ethically by providing punishments for following the rules.
E. all of the answers are correct.



Answer: All of the answer are correct

Which step is the most critical to help improve business ethics?

Which step is the most critical to help improve business ethics? 



A. Top management must adopt and support a corporate code of conduct.
B. The ethics code must be enforced.
C. An ethics office must be set up.
D. Outsiders must be told about the ethics program.



Answer: the ethics code must be enforced

After developing a code of ethics, it should be communicated to:

After developing a code of ethics, it should be communicated to: 



A. everyone with whom the business has dealings.
B. the police in jurisdictions where the business has operations.
C. all levels of management.
D. stockholders.



Answer: Everyone with whom the business has dealings

As a new employee, Vanessa has heard her boss say, "Do whatever it takes to meet your sales quota. However, anyone caught violating a law will be immediately fired." Vanessa recognizes this as a(n) ________-based code of ethics.

As a new employee, Vanessa has heard her boss say, "Do whatever it takes to meet your sales quota. However, anyone caught violating a law will be immediately fired." Vanessa recognizes this as a(n) ________-based code of ethics. 



A. Internet
B. personal responsibility
C. compliance
D. integrity



Answer: Compliance

The Sarbanes-Oxley Act and Ontario's Bill C-198 were both passed to

The Sarbanes-Oxley Act and Ontario's Bill C-198 were both passed to 



A. punish those who committed accounting fraud in the late 1990s.
B. improve corporate profits.
C. help laid-off employees get their jobs back.
D. help investors recoup their losses.
E. help restore confidence in Corporate America and Canada.



Answer: help store confidence in corporate america and canada

The majority of CEOs blame unethical employee conduct on:

The majority of CEOs blame unethical employee conduct on: 



A. the breakdown of traditional religious institutions.
B. a failure of leadership to establish ethical standards.
C. the increase in lawsuits used to avoid personal responsibility.
D. the nation's business schools that tolerate unethical behaviour in students.



Answer: A failure of leadership to establish ethical standards

With respect to business ethics, it can be said that "it takes two to tango." This indicates that:

With respect to business ethics, it can be said that "it takes two to tango." This indicates that: 




A. dancing around issues should be part of a firm's code of ethics.
B. an individual's behaviour is influenced by the behaviour of others.
C. teamwork eliminates a need for personal ethics.
D. management is insensitive to ethical issues.



Answer: an individuals behavior is influenced by the behavior of others

A competitive corporate environment:

A competitive corporate environment: 



A. can encourage employees to deceive customers.
B. should focus on improving corporate profit.
C. must be ignored when corporate ethics are developed.
D. can best define ethical behaviour based on current circumstances.


Answer: can encourage employees to deceive customers

Corporate values are:

Corporate values are: 



A. a personal matter to be determined by each employee.
B. taught by attending company-sponsored seminars.
C. instilled by the leadership of outside consultants.
D. learned by observing the actions of others in the organization.


Answer: learned by observing the actions of others in the organization

Organizational ethics are learned by:

Organizational ethics are learned by: 




A. attending corporate responsibility seminars.
B. tracking the failures of those who are caught in business scandals.
C. attending business classes and regularly taking notes.
D. observing the actions of others.



Answer: Observing the actions of others

Which of the following statements is false?

Which of the following statements is false? 



A. Ethical issues are limited to for-profit organizations.
B. Business ethics goes beyond legal issues.
C. Ethical conduct builds trust among individuals and in business relationships.
D. Ethical conflicts may evolve into legal disputes.
E. Regardless of what an individual feels about a particular action, if society judges it to be unethical, that judgment affects the organization's ability to achieve its objectives.


Answer: Ethical issues are limited to for-profit organizations

Studying business ethics will not necessarily

Studying business ethics will not necessarily 



A. help you recognize ethical issues.
B. help you understand the importance of ethical decisions.
C. inform you concerning the impact of the work group on ethical decisions.
D. describe the ethical decision-making process.
E. tell you what you ought to do.


Answer: Inform you concerning the impact of the work group on ethical decisions

Which of the following statements about business ethics is false?

Which of the following statements about business ethics is false? 



A. It concerns the impact of a business's activities on society.
B. It refers to principles and standards that define acceptable behavior in business organizations.
C. It relates to an individual's values and moral standards and the resulting business decisions he or she makes.
D What is ethical is determined by the public, government regulators, interest groups, competitors, and each individual's personal moral values.
E. Studying it can help you recognize ethical issues and understand how others make unethical decisions.



Answer: What is ethical is determined by the public, government regulators, interest groups, competitors and each individuals personal moral values